Courtyard by Marriott Buffalo Airport

Great place to stay! Loved every aspect of this hotel. Very comfortable bed, plenty of work space, lobby has plenty of space to unwind, plenty of food and beverage options. The entire staff was very friendly. The room was very clean and quite cozy. The water pressure was perfect with plenty of hot water. The room was quiet from outside noise. The hotel is literally right across the street from Buffalo International Airport. The falls and downtown are approximately 25 minutes out. Galleria mall is 5 min away. Highly recommend staying of you are in the area!!

After reading reviews about cleanliness, we are truly shocked that our room had bed bugs! We checked in late after 10:30pm. The room looked decent, just a strand of hair and a little dirt on walls and mirror - we figured no big deal. While getting ready to turn in for the night around 12:30am, to my disbelief I noticed a BED BUG on the pillow!! We immediately took a photo and video, killed it, packed up our stuff and headed to the front desk. I quietly informed the lady at the counter that I hated to be the person to bring this up (as I am not the type of person to complain) showed her the video/photos and her exact words were “What’s your room number (418), I’ll switch your rooms” I asked has this happened before? She responded “this sort of thing happens with public lodging”. She showed no empathy or gave any sort of apologetic tone. We asked if switching our room was the best she could do as this was extremely unsettling and we wanted to either move to a sister hotel or be compensated. She responded “it’s not like I can call an exterminator right now and there’s a hockey tournament this weekend so it’s unlikely… and you would need to contact Expedia for compensation(since we booked through them)”. We decided to head to our new room and checked the room as best as we could (took another 45mins) to ensure there weren’t any bed bugs. Fortunately we didn’t see anything besides an opened bag of M&Ms in between the wall and dusty nightstand and a coffee bean on the floor (took photos of this as well). We left this hotel feeling disgusted not only by the bed bug, lack of attention to deep cleaning, sleeping anxiously because of what we experienced but as well as the terrible customer service provided. We will NEVER come back to this hotel and will warn others when traveling to Buffalo to avoid at all costs.